Refund policy
Refund & Return Policy
Last updated: May 2026
At Hush, we want you to be completely satisfied with your purchase.
Returns
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
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Be unused and unopened
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Be in its original packaging
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Be accompanied by proof of purchase
To initiate a return, please contact us at:
If your return request is approved, we will provide detailed return instructions and the appropriate return address.
Items returned without prior authorization will not be accepted.
Non-Returnable Items
For safety, hygiene, and quality-control reasons, opened, used, or partially consumed products cannot be returned.
We also do not accept returns for:
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Gift cards
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Promotional or clearance items
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Personalized or custom products
If your order arrives damaged, defective, or incorrect, please contact us immediately and we will make it right.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your product is damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at:
Include your order number and photos of the issue whenever possible.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please request a return (if eligible) and place a new order.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receipt in accordance with applicable consumer protection laws.
Returned products must be unopened, unused, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact
For any questions regarding returns or refunds, please contact: